pharsa Casino & Sportsbook Data Care

This page describes what we collect when you use pharsa and how we keep that data protected. We take data privacy seriously—from the moment you register with your email address through your deposits via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank transfer, and into your account verification and withdrawal flow.

We collect personal information to operate our platform fairly, comply with legal requirements, and provide support. We do not sell your data to third parties. We use encryption and secure servers to protect your information. This policy explains what we collect, how we use it, and what rights you have over your data on pharsa.

If you have questions about our privacy practices or wish to exercise your rights regarding your data, our support team is available to assist you. Contact us via live chat during business hours or email us anytime, and we will respond within 24 hours.

What We Collect and How We Use It

Data we collect on pharsa registration

When you open a pharsa account, we collect your full name, date of birth, email address, and residential address. We also collect your phone number if you provide it. This information is essential for account creation, identity verification, and contact purposes. We use your email to send account notifications, withdrawal confirmations, and support responses. Your address is used during account verification and to confirm your jurisdiction eligibility.

We store this information securely on encrypted servers. We do not share your name or address with external parties except as required by law or as part of our payment processing flow (for example, when you withdraw to a bank account, your verified address is transmitted to BCA, e-wallet, mobile banking, or local payment as part of standard banking compliance).

Payment and financial data

When you deposit or withdraw on pharsa, we collect payment method details—your e-wallet account identifier (for online payment, e-wallet, mobile banking, local payment, online payment, e-wallet) or your bank account number (for mobile banking, local payment, online payment, e-wallet). We record the date, time, amount, and status of every transaction. This data allows us to process deposits, verify withdrawals, and prevent fraud.

We do not store your full credit card or e-wallet password. Payment processing is handled by secure third-party providers (payment gateways) who follow industry-standard encryption. Your sensitive payment credentials remain with your bank or e-wallet provider, not on our servers.

Game play and account activity

We record your gaming activity on pharsa—which games you play, when you play, your bet amounts, and your results. We also log your login times, IP address (the internet address your device uses), browser type, and device information. This data helps us detect fraud, investigate disputes, and understand how our platform is used. For example, if you report that a specific spin on Aviator or a hand of baccarat did not settle correctly, we use this data to review the round and investigate your claim.

Your game history is tied to your pharsa account and is confidential. We use it internally to settle disputes and improve our service. We do not publish your personal game results publicly.

Identity verification and compliance data

Before you can withdraw from pharsa, we request identity verification. You submit a government-issued document (national ID, passport, or driving licence) and proof of address (utility bill, bank statement, or government letter). We store encrypted copies of these documents on secure servers. We use this data to verify your identity, prevent fraud, and comply with anti-money-laundering (AML) and know-your-customer (KYC) regulations that apply across Indonesia—from Jakarta to Semarang and all jurisdictions where we operate.

We retain these documents for the duration of your account and a reasonable period afterward, as required by law. We do not share your documents with third parties except as mandated by regulatory authorities.

We at pharsa protect your data using encryption, secure servers, and restricted access. Your personal information is never sold, and is shared only when legally required or necessary for payment processing.

Our pharsa Data Practices and Your Rights

Third-party processors and international data transfer

Our servers and data processors may be located outside Indonesia. When your data is processed by providers in other jurisdictions, we ensure they comply with data protection standards equivalent to or higher than local law. Payment processors (for DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and bank transfers) handle your payment data according to their own privacy and security standards, which are published on their respective websites.

We do not transfer your personal data to countries with weak data protection laws. Any international transfer is contractually protected and encrypted. You have the right to request details about where your data is stored and processed. Contact our support team if you wish to know more about our data processing partners.

Cookies and tracking technology

Our pharsa website and app use cookies and similar tracking technologies to remember your login session, preferences, and language selection. These cookies help us provide a smoother user experience and detect fraudulent login attempts. You can control cookie settings in your browser; however, disabling cookies may affect your ability to use pharsa.

We use analytics cookies to understand how users interact with our platform—for example, which games are most popular, which payment methods are preferred, and at what times players engage most. This information is aggregated (not tied to individual users) and helps us improve pharsa.

Data retention and deletion

We retain your account data for as long as your pharsa account is active. If you close your account, we retain essential data (registration, transaction history, verification documents) for seven years, as required by legal and regulatory obligations. After that period, we securely delete or anonymize your personal data.

If you wish to delete your account on pharsa, contact our support team. We will process your closure request and explain what data we must retain for legal reasons. You can request a copy of all your personal data before closure.

Your rights regarding your pharsa data

You have the right to access your personal data. Contact our support team to request a copy of all data we hold about you on pharsa. We will provide it in a readable format within 30 days. You have the right to correct inaccurate data—if your address or name has changed, update it in your account settings or ask our support team to make the change.

You have the right to request deletion of your data, subject to legal retention requirements. You have the right to object to certain processing—for example, if you do not wish to receive promotional emails, you can opt out via your account settings. You also have the right to lodge a complaint with your local data protection authority if you believe we have mishandled your data.

Security measures on pharsa

We use encryption (TLS/SSL) to protect data in transit between your device and our servers. Our servers use firewalls, intrusion detection, and regular security audits. We limit employee access to personal data and require our team to sign confidentiality agreements. We conduct regular security reviews and respond to any suspected breaches immediately.

While we implement strong security practices, no system is 100 percent secure. We encourage you to use a strong, unique password for pharsa, enable two-factor authentication if available, and avoid using public WiFi when accessing your account. If you suspect unauthorized access to your account, contact our support team immediately.

Changes to this privacy policy

We may update this privacy policy from time to time to reflect changes in our practices, technology, or legal requirements. We will notify you of material changes via email or by posting a notice on our pharsa website. Your continued use of pharsa after changes constitutes your acceptance of the updated policy. We recommend reviewing this page periodically to stay informed.

Contact us about privacy

If you have questions about our data practices, wish to exercise your privacy rights, or have concerns about how your data is handled on pharsa, contact our support team. We are available via live chat during business hours and email 24/7. We respond to privacy inquiries within 24 hours. Your privacy matters to us, and we are committed to addressing your concerns promptly and fairly.

Summary

We at pharsa collect personal information necessary to operate our platform, verify your identity, and process deposits and withdrawals. We protect your data using encryption and secure servers. We do not sell your information to third parties. We comply with data protection laws and your rights under those laws—including access, correction, and deletion rights.

Our payment processing partners (mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment) handle your payment data according to their own privacy standards. We retain your verification documents and account data as required by legal obligations. You can request details about your data, ask us to correct inaccuracies, or request deletion (subject to retention requirements) by contacting our support team.

If you have concerns about your privacy on pharsa or wish to understand more about how your data is used and protected, reach out to our team. We are here to help and will respond transparently to all data-related inquiries.

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